T&Cs

The following terms and conditions apply to the supply of product/s listed on our website www.beautifulbabybox.com (our Site) either with our monthly subscription or our ‘one off’ Gift Box. Please read these Terms and Conditions carefully and make sure you fully understand that by subscribing to our monthly subscription Beautiful Baby Box or placing an order for Beautiful Baby Gift Box that you agree to be bound by these terms and conditions. We reserve the right, with or without notice to you, to change these Terms and Conditions at our sole discretion. Your use of the website after changes are made means that you agree to be bound by such changes.

1. INFORMATION ABOUT OUR COMPANY

1.1 We operate the website www.beautifulbabybox.co.uk and our company is registered in the UK (company number 10823722). Our registered office and address is: 164 Short Street, Chapmanslade, Wiltshire BA13 4AA

We will do our best to maintain our website so that you have constant use, but there will be times when your use may be interrupted. Interruption to the services for reasonable periods for maintenance or causes beyond our control is not a ground for repayment of money you have paid. When we are aware of the likelihood of our site being down, we will place a notice on our website to this effect.

2. SERVICE AVAILABILITY

2.1 Our Site is only intended for use by people residing in the United Kingdom. Please email us on charlotte@beautifulbabybox.co.uk with a full delivery address for an accurate worldwide quote.

2.2 We are a monthly subscription (or one-off Gift Box company). Our boxes are currently available from third trimester of pregnancy (final stages) and for babies up to two years old.

2.3 The contents of each box will vary according to the age and sex of the baby it was ordered for. We make no guarantee that you will receive a particular product in a Box. Our buyers are constantly sourcing new products which are then tested by our expert panel for suitability to be included in a Box. Some of our supplier’s products are only available in limited quantities, thus that they may not always be available in the future. The products in the Boxes, apart from personalised items are not manufactured by Beautiful Baby Box.

2.4 Beautiful Baby Box introduces you to new companies, please refer to the companies website for further information on their products

2.5 Your order will be fulfilled by the delivery date set out in our dispatch confirmation. You will not hold us responsible for any delays or non receipt outside of our reasonable control, which relate to the delivery of boxes or orders. It is your responsibility to report any lost or undelivered boxes online within 7 days from the dispatch date by email to customerservices@beautifulbabybox.co.uk. In these circumstances, we will do our utmost to resolve any issues for you where possible.

3. YOUR STATUS

3.1 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website, you agree to our Terms and Conditions. If you do not agree to these Terms and Conditions, you must exit our website immediately.

3.2 You are a resident in UK

3.3 You are accessing our Site from that Country.

3.4 Customers are obliged to comply with either Royal Mail’s claim compensation process or our process. Failure to comply with these processes, as amended from time to time, will result in no credit being made in respect of such undelivered boxes. If you change address, please notify us immediately by email, customerservices@beautifulbabybox.co.uk. We are not liable if a box is sent to a previous address if you have not informed us.

3.5 If you place an order for one of our one-off boxes, please be aware that they will still be sent via your local postman and may be subject to delays. We cannot therefore guarantee delivery on a specific day and will not be held liable for delays outside of our control. The risk of loss of boxes and merchandise purchased by you, pass to you upon Beautiful Baby Box delivery of the item/s to the Carrier.

As our boxes are made-to-order and personalised, they cannot be returned for any reason unless faulty and you do not have the right to cancel an order for the purchase of a box under the Consumer Protection (Distance Selling) Regulations 2000 (now been replaced as of 13th June 2004 by the new Consumer Contracts Regulations) (To be further amended by the Consumer Rights Act in October 2015) with numerous changes.

3.6 Subject to these Terms and Conditions, Beautiful Baby Box grants you a limited, revocable, non-transferrable and non exclusive license to access and use the Site for your own non-commercial personal use. You many not use the site for the benefit of another business, unless explicitly permitted by us in advance and in writing. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that its client conduct violates application law or is harmful to our interest.

3.7 Application laws require that some of the information or communications we send you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications should be in writing. This condition does not affect your statutory rights.

3.8 Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

4. ORDERING WITH BEAUTIFUL BABY BOX

4.1 Once we accept your subscription or ‘one off gift box’ that is when the contract is made. You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent.

4.2 You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy, which is subject to change from time to time.

4.3 You understand and agree that the contents of Beautiful Baby Boxes are tailored especially for baby based on the information provided by you. Your delivery address and baby’s name, sex and age (for personalisation) should also be entered correctly. We do not accept responsibility for any associated costs should you receive any incorrectly spelt names by you or ourselves unless you advise us immediately after receiving the Beautiful Baby Box. Should you make a genuine error, we will be happy to update your details for you for future boxes, once we are advised.

4.4 You are responsible for providing the correct date of birth and your own address or any another recipient you are sending a one-off Gift Box to.

4.5 By submitting or posting any materials or content, featuring products that you have received from Beautiful Baby Box, you grant Beautiful Baby Box a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works on our websites and in any other materials or medium, and sublicense such materials or any part of such materials. This means, for example, that we can continue to use and display that content even if you ask us to remove it or after your registration or subscription has ended. If you do not want to grant Beautiful Baby Box the rights set out in this paragraph, please do not submit your content. You confirm that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant Beautiful Baby Box the license specified above. You also confirm that any materials you provide will not contain libellous or otherwise unlawful, abusive or obscene material. We will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or payment to you. To the extent permitted by applicable law, you agree to waive all moral rights in any content that you post or send whilst using the Services, including the right to be identified as the author of such content.

5. YOUR CONDUCT

5.1 You are solely responsible for all reviews, blog comments, video, photographs, messages and any other material (‘Content’) that you upload, email or transmit in any way (‘Post’) to the website via the Service. You agree that you will not Post any Content where you do not have the legal right to do so. Nor will you Post any Content that is defamatory, libellous, pornographic, unlawful, excessively violent, promoting violence, promoting illegal activities, discriminatory based on race, sex, age, religion, disability or anything else that is generally accepted as being objectionable or that Beautiful Baby Box deems as being objectionable. In addition, you agree not to post any content that is likely to harass, upset, embarrass, alarm or annoy any other person.

5.2 You must not use the Service to impersonate any person, or to misrepresent your identity or affiliation with any person. You also agree that you will not Post any unauthorised advertising, any Content for financial gain through commercial enterprises, including but not limited to promotions, links to other websites, voucher codes and any other form of solicitation. You agree that Beautiful Baby Box, without limitation, may use as it sees fit, any content that you upload to the website or anywhere else that features Beautiful Baby Boxes.

6. YOUR PRIVACY

6.1 Beautiful Baby Box respects the privacy of its users. By using the Service, you consent to our collection and use of personal data as outlined in our Privacy Policy which can be accessed via a link at the bottom of the Home Page

7. PAYMENTS

7.1 Beautiful Baby Box takes payment for goods that you purchase through the Service via Paypal. Beautiful Baby Box may change our prices at any time, if you do not wish to accept the new price you may cancel your subscription as below otherwise payments will be at the new price. Beautiful Baby Box is not privy to any of your credit/debit card information and no card details are stored on the Beautiful Baby Box website or its servers.

8. AUTO-RENEWALS

8.1 All one-off boxes purchased do not auto-renew. All subscription Boxes purchased via Beautiful Baby Box auto-renew. If you subscribe to the Service, you agree that you will promptly update your account information with any changes (for example, a change to your billing address or debit/credit card expiry date). You agree to pay Beautiful Baby Box the amount that is specified in the ‘Service’; in accordance with these Terms of Service. You hereby authorise Beautiful Baby Box to charge your debit/credit card in advance of the dispatch of your next Box(s), in accordance with the terms that are applicable to the subscription you purchased, until you terminate your account, cancel your subscription or change your subscription to a different subscription.

8.2 You understand and accept that, unless otherwise expressly stated, our Service is a subscription that operates on an auto-renewal basis and once your initial pre-paid subscription has ended, you agree to your debit/credit card being charged again. For example, if you have purchased a monthly Box your credit/debit card will be charged monthly. If you have purchased a 3-month subscription your credit/debit card will be charged every 3 months. The same principal applies for subscriptions of different lengths. Should you not wish for the renewal to take place, you should email as below (see Cancelling a Subscription) as soon as your last box has been received and before the renewal payment has been taken. You will have 28 days to do this. All payments made are non-refundable. Dispute of any charges must be notified to Beautiful Baby Box within thirty-one (31) days of the charge being made. We reserve the right to change the price(s) of our subscription and will give you at least thirty-one (31) days’ notice of any such change. The notice of the price change will be on the website and we will also email it to you. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount.

9. CANCELLING A SUBSCRIPTION

9.1 If you need to cancel you can cancel a monthly subscription with thirty-one (31) days’ notice after the first box has been received within your account. This must be done by email to customerservices@beautifulbabybox.co.uk. You will need to follow the cancellation procedure and will be given clear instructions when your account has been cancelled and your 31 days’ notice given. You will also receive an email confirming this. Prepaid subscription boxes i.e 3, 6, 12, 24 months may not be cancelled before the duration has been completed.

9.2 You understand and agree that once you have cancelled your subscription that you will receive and be charged for and receive one further Box if it is due to be dispatched during the thirty-one (31) days’ notice period. For security reasons you may be be asked for your details, postcode and additional information. If your Box has been dispatched or is in the process of being dispatched, you will be required to return the order for a refund less a £10 return fee. Please note that you are responsible for the cost of returning the Box and for ensuring that it reaches us safely. If you wish to cancel a new prepaid subscription within 14 days of placing your order but not return your Beautiful Baby Box you will be liable for the full cost of a one-off box (£39.95) plus a £25 early cancellation fee. Prepaid subscriptions cannot be cancelled after 14 days. You agree not to hold us responsible for banking charges incurred due to payments on your account.

9.3 To exercise the right to deactivate, you must inform us in writing (postal address) Beautiful Baby Box, 164 Short Street, Chapmanslade, Witshire, BA14 3AA email address: customerservices@beautifulbabybox.co.uk of your decision to deactivate this contract by a clear statement by way of letter sent by post or an electronically sent email.

10. DELIVERY

10.1 You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address. Failure to do so may result in some or all your boxes being placed on hold due to an incomplete shipping fee being paid.

11. RETURNS

11.1 If you are unhappy for any reason, please contact our team in the first instance at customerservices@beautifulbabybox.co.uk. Beautiful Baby Box complies fully with the Consumer Protection (Distance Selling) Regulations 2000. If you wish to return your box to us, you will have fourteen working days to decide to do so. Note: This does not apply to perishable and other items that deteriorate rapidly such as food. Nor does it apply to any tailor-made or personalised goods. Please note that due to the personalised nature of our boxes, we are unable to accept returns after 14 days of receiving your order. In the event of an item being faulty, we will request that you return it to us at your cost for inspection. In this instance, you must return the goods to us securely packaged, in a good condition consistent with your statutory duty to take care of them, at your own cost, by recorded delivery or by any other appropriate method so as to reasonably ensure that we receive them, as soon as possible. If the item is found to be faulty, we will be delighted to provide you with a replacement item and reimburse you for the postage cost for recorded delivery, upon viewing your receipt. This will be confirmed to you in writing to you.

12. OUR CONTRACT WITH YOU

12.1 Any order that you place may be cancelled by us at any time prior to dispatch. In the event of this happening, no contract for that or those orders, will exist between Beautiful Baby Box and you and you will be notified by email of the cancellation and the reason for the cancellation.

13. DISCLAIMER

13.1 Your use of the Service is at your sole risk. You agree that you are entirely responsible for any interactions with other users of the Service and that Beautiful Baby Box will bear no responsibility or have any liability in matters between you and other users of the Service.

13.2 Under no circumstances will Beautiful Baby Box be liable in any way for any Content Posted by third parties, including, but not limited to, any errors or omissions in any Content. Nor will Beautiful Baby Box be liable for any loss or damage of any kind incurred as a result of the use of any Content Posted via the Service. We reserve the right to refuse or remove any Content that violates these Terms and Conditions or that we find objectionable even if not covered in this agreement. You agree to bear all risks associated with the use of any Content including any reliance on the accuracy such Content

14. LIABILITY LIMITATION

14.1 Beautiful Baby Box makes no warranty that the service, products and Boxes will meet your requirements or expectations. You understand and agree that we will not be liable for any direct, indirect or consequential damages as a result of using the Service. Nor will it be liable for the cost of your procurement of substitute goods for any reason including but not limited to, the non-arrival of an expected Box or your inability to access the Service due to a Service failure. You agree to indemnify Beautiful Baby Box, their officers employees and agents against all losses, damages, expenses, claims, legal actions of any kind as well as injury (including death) arising from or relating to your use of the Service.

15. COMPETITIONS, PROMOTIONS AND FREE GIFTS

15.1 Entrants outside of the UK are not precluded from entering or winning any competition hosted by Beautiful Baby Box but must pay the shipping costs prior to receiving any prizes. For competitions whereby one or more boxes are given away as a prize(s), winners must fit the criteria for the service that is offered. Only one entry per person is permitted, unless otherwise stated.

15.2 Automated entries will be invalidated, including multiple entries from the same IP or telephone number range. The closing date is as specified in the relevant competition. This will always be a time and date in the UK. Where a time is not given, the closing time will be 11.59pm (UK time) on the relevant day. Winners will be notified (by email, post or social media) within 21 days of the closing date. Winners should allow 6 weeks for delivery. The judge’s decision is final, and no correspondence will be entered into. Prize winners shall not, under any circumstances whatsoever, sell or transfer their prize to any other person(s). Selling or transferring prizes includes, but is not limited to, selling and/or distributing on any website including any auction site whether it is operated by a third party or by a prize winner. Beautiful Baby Box reserves the right to cancel any prize if it has reasonable grounds for believing that a prize winner has, or has attempted to, sell, transfer or exchange their prize. No cash alternative or alternative prize is available on entrants’ request but in the event of the advertised competition prize being unavailable we reserve the right to offer an alternative prize of equal or greater value.

Beautiful Baby Box will not be liable for any damage, loss or disappointment suffered by any person taking part or not being able to take part in a competition.

15.3 Competition winners may be required to take part in or co-operate with publicity. Competition winners agree to keep confidential any knowledge about Beautiful Baby Box and its business and personnel received by them as a result of the competition. No responsibility is accepted for inaccurate prize details supplied by sponsors. Use of false name or address, eg name by which the entrant is not usually known, will disqualify them from receiving any prize. Beautiful Baby Box reserves the right to oblige any potential winner to provide documentary proof of their identity and address as directed by Beautiful Baby Box before such person may claim their prize. In certain circumstances, Beautiful Baby Box shall, at its discretion, require any person to present themselves in person supported by such documentation for identification purposes (we will reimburse all reasonable travel costs incurred) prior to releasing the prize.

15.4 Participants who are rude, abusive or deemed otherwise unsuitable by Beautiful Baby Box will be excluded from the competition. We reserve the right to amend these rules at any time. Entry in the competition implies acceptance of these rules. We will keep your personal details for a reasonable time so that we can send you any prize that you have won, to verify that these rules have been complied with, and for accounting purposes. We may pass your details on to our service providers and agents for the purposes of sending you the prize on our behalf. Beautiful Baby Box may at any time issue specific rules to be read in conjunction with these rules. In the event of a conflict between two sets of rules, the competition-specific rules take priority.

15.5 Any dispute or claim arising out of or in connection with a competition shall be governed by and construed in accordance with English law and entrants irrevocably agree that the Courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with a competition. Where a free gift is offered dependent on the length of a subscription and the subscription is cancelled and refunded prior to the end of the subscription, you will be billed the retail price of the free gift. Free gifts are limited to one per customer.

16. OUR COPYRIGHT

16.1 Our Copyright: The Beautiful Baby Box website and the Beautiful Baby Box brand are the copyright of Beautiful Baby Box. You may not use any material (‘Service Content’) from the website without Beautiful Baby Box’s prior written consent. This includes any of Service Content that may appear on other websites where we have permitted its use. You acknowledge and agree that the Service Content is protected by copyright and may also be protected by patent, trademark, trade secret or other proprietary rights and laws.

17. WIN A FREE BOX COMPETITION

  1. The promoter is: Beautiful Baby Box Ltd (company no. 10823722) whose registered office is at The Old Kennels, 164 Short Street, Chapmanslade, Wiltshire BA13 4AA.
  2. The competition is open to residents of the United Kingdom aged 16.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  6. This competition runs monthly from the 1st of the month till the last day of said month.
  7. No responsibility can be accepted for entries not received for whatever reason.
  8. The rules of the competition and how to enter are as follows: Sign up to our mailing list and every month we draw one email address to win a one off box
  9. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  11. The prize is as follows:
    The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  12. Winners will be chosen: at random on the 1st of each month.
  13. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  14. The promoter will notify the winner when and where the prize can be collected / is delivered.
  15. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  16. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  17. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  18. The winner agrees to the use of his/her name in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current GDPR legislation and will not be disclosed to a third party without the entrant’s prior consent.
  19. Entry into the competition will be deemed as acceptance of these terms and conditions.
  20. The information provided will be used in conjunction with the following Privacy Policy found at www.beautifulbabybox.co.uk.
  • Beautiful Baby Box‘s decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  • Beautiful Baby Box shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  • Beautiful Baby Box also reserves the right to cancel the competition if circumstances arise outside of its control.

(last revision October 2018)